Fine Lines
Please click on the below list to be directed to the answer.
- Booking Policies and Terms of Service
- When Should I arrive?
- What if I’m running late for my appointment?
- What is Fine Lines' Cancellation/No-show/Reschedule Policy?
- What if I’m overdue for my acrylic or gel fingernails to be Filled?
- What do I do if I have a broken nail?
- What is Fine Lines' Booking Policy?
- What deals and discounts do Fine Lines offer?
Appointment only
Studio Fine Lines nail & beauty is a small local service-based business, and we employ experienced qualified staff to look after each client booked.
Our policies are in place to safeguard our staff and clients, as well as appointment availablity for new and existing clients.
To secure the day and time that suits you best, we advise to book in advance, especially for long or multiple appointments, so we can reserve the time needed and provide the appropriate number of staff.
We can take last minute appointments if there are vacancies available.
We accept Cash and PayID
Fee free for us and for you.
We are able to accept eftpos, Visa, and Mastercard, but it is not our preferred method of payment. All transaction fees from these types of payments are passed on to you.
Enquiries and Booking appointments - 0407 364 364
A phone call is always preferred as it's quicker for both of us than texting back and forth, especially if you've never been to the Studio.
If we miss your call, don't worry we will get back to you. Leave a voice message with your enquiry, name, and phone number.
Existing, regular, and recurred clients may text, but don't forget to sign off with your name (and phone number if you block your caller ID).
Deposit
A 50% non-refundable and non-transferable deposit is required upon booking to secure your appointment/s.
Deposit is deducted from the total upon completion of your appointment/s on the day.
Appointment/s are not secure unless the deposit is paid.
Refer to: Cancel / Reduce number of appointments booked / Reschedule / No Show.
Appointment Confirmation
Confirmation texts are usually sent on Saturdays for the following week.
Respond to this message as soon as possible.
If you need to cancel, this allows us time to book clients waiting for an appointment.
If you need to reschedule, this allows us time to find you another spot.
If you do not respond to the confirmation text the appointment may be cancelled.
Refer to: Cancel / Reduce number of appointments booked / Reschedule / No Show.
We aim to run on time
Arrive no more than 5 minutes before your appointment time.
We may not be ready for you, and the Studio has limited space and street parking.
If you're running late phone us.
We'll do our best to accommodate you but we may need to alter, reduce, or reschedule your appointment/s.
Refer to: Cancel / Reduce number of appointments booked / Reschedule / No Show.
Cancel / Reduce number of appointments booked / Reschedule / No Show
When booking, you’re reserving an appointment with us. We employ staff for the appointment/s you book.
It's difficult to fill a vacancy without sufficient notice, and this affects our business financially.
Cancel / Reduce number of appointments booked / Reschedule
We require 48 hours' notice to cancel your appointment/s or reduce the number of appointments you have booked, or to reschedule.
Less than the required notice results in a Cancellation Fee - 50% of value of appointment/s booked.
Refer to: Deposit and Appointment Confirmation.
No Show
A No Show is when you have booked with us but you neither keep nor cancel your appointment.
As we require 48 hours' notice to cancel your appointment/s or reduce the number of appointments you have booked, or to reschedule, this is considered as a cancellation and results in a Cancellation Fee - 50% of value of appointment/s booked.
Refer to: Deposit and Appointment Confirmation.
Unavoidable circumstances
We understand that an unavoidable situation may occur.
At our discretion, one reschedule from your original appointment/s to another day in the same or following week, may not incur the Cancellation Fee.
Do not attend the Studio if you're sick or feeling unwell.
In the rare event that we need to cancel or reschedule
Studio Fine Lines nail & beauty (Fine Lines nail & beauty salon) will either reschedule your appointment/s and transfer your deposit to the next availability or provide you with a full refund of your deposit.
Your duty to inform us
Your full disclosure before commencing any appointment and service is important.
Studio Fine Lines nail & beauty (Fine Lines nail & beauty salon) will not assume responsibility for any adverse reactions experienced when a client has not informed us of any allergies, sensitivities, skin conditions, pregnancy, medical conditions, receiving medical care from a doctor or health practitioner, and contraindications, etc.
If you are in doubt about your medical or other circumstances, you should seek medical advice prior to using our services.
Whilst we will take all due care in performing the services, Studio Fine Lines nail & beauty (Fine Lines nail & beauty salon) are not liable for any side effects which occur as a result of the client's own negligence.
Right To Refuse Service
At our discretion, Studio Fine Lines nail & beauty (Fine Lines nail & beauty salon) reserves the right to refuse service when necessary.
Please arrive up to 5 minutes prior to your appointment time.
Upon entering, sanitise your hands at our sanitising station, then wait at reception for attendance.
^ TOP Q. What if I’m running late for my appointment?
The Beauty, Nails and Personal Appearance Services Industry is required to follow Qld Govt directions - operate under a COVID Safe Checklist, and an approved COVID-19 Industry Plan with the Statement of Compliance prominently displayed.
The following are requirements of the Approved Industry COVID-19 Safe Plan.
We clean and sanitise contact surfaces including EFT terminals, etc. regularly throughout the day, and workstations including tools and equipment after each client.
This is nothing new as it is part of our industry's regulations, legislation, and infection control practises, as well as our staff's nationally recognised qualifications.
Don’t attend the salon, and reschedule your appointment if you:
- or person at home/close contact have tested positive for COVID-19, or have been
tested and are waiting for results.
- or person at home/close contact have been overseas, interstate, or to hotspots,
in the past 14 days.
- have doubts as to who/what you've been in contact with, including locations/events.
- are exhibiting any symptoms of COVID-19, or are generally feeling unwell, etc.
All businesses must insist that anyone for any of the above leave the premises.
We will reschedule your appointment for 2 weeks' time.
To help you make the right decision, we'll waive our Cancellation/Reschedule/No-show Fee (less than 24-48hrs notice). Keep us informed to further reschedule/cancel, including your regular pre-booked appointments.
When coming for your appointment...
- Come alone, or with 1 essential accompanying person, and not bring family or friends.
We are restricted to 20 inside at one time, including our staff.
If we look busy or the door is locked, use our doorbell to let us know you’ve arrived.
- Bring your own mask: we may require you to wear one; you may choose to wear one;
or Qld Govt directions change.
- Bring pedi shoes with you for foot treatments, as no one is to walk barefoot inside.
- You may be required to remove some jewellery for the duration of some services.
Hands & forearms - for hand & nail services; Toes & ankles - for foot services;
Face - for waxing, tinting & facials.
As you enter our salon…
- Sanitise your hands at our Sanitising Station, read the accompanying "entry notice",
then wait at reception for attendance.
- Provide your full contact details for the purpose of contact tracing, which will be
stored securely for at least 56 days.
- Maintain 1.5m physical distancing (for services to the extent it is safe and practical).
Practise good hand and good respiratory hygiene.
During your appointment…
- On the way to your treatment area, you will be required to wash your hands with soap
and water at our hand basin (lathering the soap for 30 seconds).
- We use PPE & Screens to help protect you and our staff (inform us of latex allergies).
- We provide specific locations for your personal items.
This helps staff to abide by our industry legislated infection control practises.
Hand and Fingernail Services involve direct hand contact...
we suggest using a hands-free device if you need to use your phone.
We thank and appreciate our valued clients for their continued support.
Take care of yourselves, family, and friends.
^ TOP Q. What is Fine Lines' Cancellation/No-show/Reschedule Policy?
When you book an appointment, you are reserving a space that is no longer available to other clients, and, we employ the appropriate staff to accommodate your booking.
Out of consideration for other clients and our staff, a minimum of 24 to 48 hours’ notice is required to cancel, reschedule, or reduce the amount of appointments you have booked.
If the required notice is not given, a Cancellation/No-show/Reschedule Fee is charged, which is 50% of the treatment price for every appointment booked and not used.
For bookings with a Voucher, the Cancellation/No-show/Reschedule Fee will be deducted from the value of the Voucher.
For pre-paid bookings, and deposits, the Cancellation/No-show/Reschedule Fee will be deducted from the value of the pre-payment, or deposit.
Please phone us...
We understand that sometimes an unavoidable emergency can occur.
We will do our best to accommodate you.
(Group Bookings are required to pay a 50% deposit, and 1st time clients may be required to pay a deposit)
^ TOP Q. What if I’m overdue for my acrylic or gel fingernails to be Filled?
We recommend having your Fill done 2, 3 or 4 weekly, depending on the size of your nail bed, length of nails, rate of growth, and treatment or use of your hands and nails.
As fingernails grow and you're due for a Fill, the acrylic or gel is no longer covering your entire nail bed, which means they are not balanced, and are "top heavy". So, if you bump a nail, or apply pressure to its tip, the natural nail bed will bend where the enhancement was originally applied. Bending will stress the natural nail bed and encourage the enhancement to release its seal from the natural nail, or, the enhancement could break, which could be painful.
There is an extra fee charged for an overdue Fill, as more product is used, and extra time is required. The maximum time between Fills is 4 weeks.
^ TOP Q. What do I do if I have a broken nail?
Make an appointment and we can repair or replace it for you.
If you already have an appointment for a Fill, please inform us well in advance, the amount of nails we need to replace, as we may need to allow extra time.
With a Fill, you always receive one broken-off nail replaced for free.
Every nail after that is an additional cost per nail.
Phone to book your appointments.
We are appointment only.
If we miss your call, don't worry, we may be with a client. Leave a message, and we will return your call.
Book in advance.
We need to be able to arrange and reserve time for each appointment booked, as well as provide the appropriate amount of staff.
Deposit.
A 50% non-refundable and non-transferable deposit is required upon booking to secure your appointment/s - deducted from the total on the day of the appointment.
Arrive no more than 5 minutes prior to your appointment time.
We may finishing with a client and may not be ready for you. As we're a Studio, we have limited space.
We aim to run on time.
Phone if your're running late as we may need to alter, reduce, or reschedule your appointment/s.
No Show / Cancellation and Reducing number of appointments booked / Rescheduling.
The Fee is 50% of the total value of appointment/s booked (refer to deposit).
24-48 hours notice is required to:
- Cancel, or reduce the amount of appointmens you booked. The Fee applies if less than required notice.
- 1 reschedule to another day in the same week or following week does not incur the Fee.
if we unfortunately have to cancel.
^ TOP Q. What deals and discounts do Fine Lines offer?
When scrolling through our Service Menu, take notice of select services where a discount is available.